To add a discount to your active subscription:
Login to your subscription portal by selecting the profile icon (highlighted in red).
2. Scroll down to the “summary” section and enter your coupon code here.
Overview of Discount Types
Scrumbles provides several types of discounts:
Welcome Discounts: New customers can receive 25% off their first order by signing up for the Scrumbles mailing list. For subscription orders, this discount can total up to 33% off the standard one-time price due to stacking discounts.
Product-Specific Discounts: Some codes apply only to specific products, such as wet cat food pouches, and are valid for both one-time and subscription orders.
Subscription Discounts: Subscription orders automatically include a built-in discount (e.g., 10%) compared to one-time purchases. Additional promotional codes can further reduce the subscription price.
Troubleshooting Discount Issues:
If your discount code isn’t working, here are a few things to check:
Review the offer’s terms and conditions to make sure the code is valid for your order (e.g., product restrictions, minimum spend, expiry dates).
Only one discount code can be used per order. If another code has already been applied, the system won’t accept an additional one.
Double-check for common issues such as spelling errors, extra spaces, or using a code that has expired.- Eligibility Criteria: Ensure the discount code is valid for first-time orders, meets minimum spend requirements, and applies to eligible product categories (e.g., dry or wet food, excluding treats). - Discount Discrepancies: Understand that stacking mechanics may cause a 33% discount to appear as 25% at checkout due to the built-in subscription discount being applied first. - Voucher Usage: Note that account credit vouchers can only be applied to subscription orders, not one-time purchases.
If you’ve checked the above and still can’t apply your discount, please get in touch at [email protected] and our team will be happy to help.

