Scrumbles makes subscription management straightforward, even in complex situations. Whether you need to cancel due to account access issues or handle refunds for undelivered products, the process is designed to be clear and efficient.
Cancelling Your Scrumbles Subscription
Please remember cancellation requests should be made a minimum of 24 hours before your next subscription renewal.
To cancel your subscription, follow these steps:
Login to your subscription portal by selecting the profile icon (highlighted in red)
Click "Manage Subscription" on the relevant subscription
Select the three dots next to “more” and then select “cancel”
Select a reason for cancelling and select continue
Refunds and Returns - Policy
As per our returns policy, you can return any unused and fully unopened products within 30 days of receiving your order. Items must be in resalable condition, and you’ll need to send them back within the 30-day window. Please note that orders can’t be cancelled or changed once placed. Ensure that items are securely packaged to prevent damage during transit, as damaged items will not be eligible for refunds. Including the order reference inside the parcel is also crucial for efficient processing.
What counts as “fully unopened”?
Products must be returned exactly as sold. For example, if you purchase a variety pack of 7 trays, returning only 6 unused trays does not qualify as an unopened product.
How to Return Your Order
To start a return, visit Scrumbles returns page.
Please note:
Return postage is your responsibility.
Include your order reference inside the parcel.
Refunds cannot be issued if parcels arrive damaged or without an order number.
Refused Deliveries
If a parcel is refused, we’ll refund the product cost only. A return shipping fee of £8.00 will be deducted unless the items were defective or incorrect.
Defective or Incorrect Products
If your order arrives damaged or incorrect, please contact us and we’ll arrange a refund or replacement. If you receive items that are unwanted or no longer needed, donating them to a local charity or food bank can be a thoughtful way to ensure they are put to good use.
Refunds
Please note, refunds may take up to 3-5 business days.
Troubleshooting Cancelling Subscriptions:
Scrumbles understands that issues like login problems can happen. If you encounter these challenges, follow the recommendations above or contact support for manual resolutions. Rest assured, the team is committed to ensuring your experience remains seamless. For further help, reach out directly to Scrumbles support for personalised assistance.
Common Return Issues and Resolutions
Missing Order Reference: Ensure you include your order number within your return parcel to facilitate seamless processing.
Damaged Goods: Items damaged during transit will not qualify for refunds. Packaging securely can help avoid such issues.