While we're unable to rearrange deliveries on your behalf once an order has been dispatched, you may be able to make changes directly with your delivery carrier.
How can I rearrange my delivery?
Depending on your carrier and the status of your parcel, you may be able to change your delivery date, redirect your parcel or choose an alternative delivery location.
Here's what we'd recommend:
Check your text messages and emails. Most carriers send delivery updates by text or email, often including a link to track your parcel and manage your delivery preferences.
Download your carrier's app. We'd recommend this as your best option! Carrier apps usually offer the widest range of delivery management options, including changing delivery dates, selecting a safe place or redirecting to a collection point.
Check your tracking link. You can also access your parcel's tracking information through the dispatch confirmation email we've sent you.
Contact the carrier directly. If you can't find the option you need, your carrier may be able to advise on what's possible.
What changes can I make?
Depending on your carrier, you may be able to:
Choose a different delivery date.
Redirect your parcel to a neighbour or safe place.
Arrange delivery to a local collection point.
Provide additional delivery instructions.
Please note: Available options vary by carrier, location and delivery status. Some changes may no longer be possible once your parcel is out for delivery.
Can Scrumbles make these changes for me?
Unfortunately, once your parcel has been dispatched, we can't change its delivery date, address or instructions on your behalf.
Delivery arrangements are managed directly by the carrier, so we recommend using their app or tracking page for the most up-to-date information and available options.
Need a helping paw?
If you're having trouble locating your tracking details or your parcel hasn't arrived as expected, drop us an email at [email protected] or contact us through the chat on our website. We'll be happy to help!