Unsubscribing from marketing emails
The quickest way to stop receiving marketing emails is to click the Unsubscribe link at the very bottom of any marketing email we've sent you. Such as here:
This will remove you from our marketing mailing list, so you’ll no longer receive emails about things like offers, new products and other Scrumbles news.
You can also ask our Customer Love team to unsubscribe you. Simply send us an email or start a chat with us and ask to speak to a human, and one of the team can update your marketing preferences for you.
Please allow a little time for your preferences to update across our systems. If an email was already scheduled or on its way when you unsubscribed, you may receive one more before the change takes effect.
What about order and subscription emails?
Unsubscribing from marketing emails won't stop essential transactional emails relating to your orders, account or subscription.
For example, you may still receive emails about:
Order confirmations and updates
Upcoming subscription orders and renewals
Changes you've made to your subscription
Delivery and dispatch updates
Payment or account issues
Other important information relating to your orders or account
These aren't marketing emails, so they can't be unsubscribed from while they're needed to provide or manage your Scrumbles orders and services.
Need a paw?
If you've unsubscribed but are still receiving marketing emails, or you'd prefer us to update your preferences for you, chat to our Customer Love team and make sure you ask to speak to a human. We'll be happy to take a look.