You have the right to ask us to delete the personal information we hold about you. This is sometimes known as the right to erasure or right to be forgotten.
If you'd like us to delete your personal information, our Customer Love team can help.
How to request deletion of your personal information
Simply email us or start a chat with our Customer Love team and ask to speak to a human.
Let the team know that you'd like to have your personal information deleted, and they'll guide you through the process. We may need to verify your identity before we can complete your request to make sure we're deleting the right person's information.
Once we've processed your request, we'll delete or anonymise the personal information we're no longer required to keep from the relevant Scrumbles systems.You will also receive a confirmation once the deletion process is complete.
What happens to my Scrumbles account and subscription?
Deleting your personal information is different from simply unsubscribing from marketing emails.
If you have an active subscription or upcoming orders, please let our team know when making your request. They'll make sure these are dealt with as part of the process so that no unwanted future orders are placed.
Is all of my information deleted?
There are some circumstances where we're legally required, or otherwise permitted, to retain certain information even after you've asked us to delete your personal data.
For example, we may need to retain records relating to completed orders, payments, invoices or transactions for legal, tax, accounting or regulatory purposes.Additionally, transactional payment data, such as records of past purchases, is not stored or controlled by Scrumbles. Instead, this data is retained by third-party card or payment merchants who are legally obligated to maintain these records for compliance with financial regulations.
Where we're required to retain information, we'll only keep what's necessary and will continue to protect it in line with our privacy obligations.
Just want to stop receiving emails?
You don't need to delete your personal information if you simply want to stop receiving Scrumbles marketing emails.
You can click Unsubscribe at the bottom of any marketing email, or ask our Customer Love team to unsubscribe you. You'll still receive essential emails relating to any active orders, deliveries or subscriptions.
Need a paw?
If you have any questions about the information we hold about you or would like to submit a deletion request, email us or start a chat with us and ask to speak to a human. Our Customer Love team will be happy to help.