We know accidents happen, so here's what you need to know and what you can do next.
Can I change my delivery address after placing an order?
Unfortunately, once an order has been placed, we're unable to change the delivery address.
Orders are sent straight to our warehouse for processing, and we dispatch them using the delivery details entered at checkout.
For this reason, it's important to double-check your address before completing your purchase.
Can I redirect my parcel with the delivery carrier?
Depending on your carrier and the status of your parcel, you may be able to make changes directly.
We'd recommend:
Checking your dispatch confirmation email for your tracking link.
Downloading your carrier's app, as this usually offers the widest range of delivery management options.
Checking your text messages, as your carrier may send a link allowing you to update delivery preferences.
Contacting the carrier directly to see whether a redirection is possible.
Please note that address changes and redirections aren't guaranteed, and some carriers may only allow you to change the delivery date or select an alternative collection point.
Unfortunately, Scrumbles can't make these changes on your behalf.
What happens if my parcel can't be delivered?
If the carrier is unable to deliver your parcel because of an incorrect or incomplete address, it may be returned to our warehouse.
Once the parcel has been received and processed by our warehouse, we'll issue a refund to your original payment method.
An £8 return shipping charge will be deducted from your refund to cover the cost of returning the parcel to us, in line with our returns policy.
Unfortunately, we're unable to waive this charge or resend the original order to a different address.
You're welcome to place a new order using the correct delivery details.
How do I update my address for future subscription orders?
If you have a Scrumbles subscription, it's important to update your delivery address to avoid the same issue with future renewals.
Log in to your Scrumbles account.
Open your subscription management portal.
Find your delivery address settings.
Update your address and save your changes.
Please note: Updating your subscription address only affects future orders that haven't yet been processed. It won't change the address on an order that's already been placed.
Need a helping paw?
If you're unsure what's happening with your delivery, you can check its status by logging in to your account and asking "Where's my order?" in our website chat.
For further assistance, email us at [email protected] or ask to "speak to human" in the chat. Our friendly team will be happy to help!